Barclaycard Scheme To Prevent Holiday Hassle

In order to ensure their customers have a hassle-free foreign holiday when it comes to using plastic, Barclaycard has announced the introduction of a new service that aims to prevent their credit card being incorrectly rejected when used overseas.

The company has announced that from this week if a Barclaycard customer informs them of their intention to travel abroad in advance, they will not then refer any overseas card transactions for fraud checks.

The scheme has been launched with the intention of ensuring that Barclaycards 11m UK credit card holders will not suffer the inconvenience of having their credit card being incorrectly stopped due to the customer being unable to verify the transaction as they are abroad.

Barclaycard customers wishing to use their credit card abroad can now simply call Barclaycard on 0870 010 0578, informing the company of:

• When they are travelling
• The intended destination
• The duration of the trip

“ There is nothing more inconvenient than going abroad on holiday and not being able to use your card because it has been declined,” says Martine Warwick, head of card fraud operations at Barclaycard.

“ At Barclaycard we want to ensure that cardholders enjoy a hassle-free holiday. The service launched today will mean that if a cardholder informs us about their travel plans, we can instruct our systems to process transactions from the cardholder’s travel destination,” he added.

To further ensure their customers enjoy hassle-free card use when abroad, Barclaycard have also assured their customers that they will provide:

• Emergency card replacement and cash advance anywhere in the world
• English speaking legal assistance
• Advice and assistance to help replace lost or stolen passport or travel documents
• Assistance in medical emergencies.

The credit card provider envisage that these measures will ensure that their customers will not encounter any problems when using their card abroad, giving them one less thing to worry about. These schemes should also provide cardholders with peace of mind that some practicalities will be taken care of should some problems arise.

Alisdair Milton
28/4/06

 

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